Terms of Service

When you tick the box at signup, create an account, or use Vumelo, you agree to these terms and they become a binding contract between you and us. If you are accepting on behalf of a business, you confirm you are authorised to bind that business, and “you” means both you and that business.

Vumelo is operated by Eazylet Solutions (Pty) Ltd (private company registered in the Republic of South Africa, registration 2025/780828/07 (registered with the CIPC, South Africa)), of 3 Raglan Street, Oakdale, Bellville, Western Cape, South Africa. In these terms “we”, “us” and “our” mean Eazylet Solutions (Pty) Ltd. “The service” means the Vumelo website, apps, tools and content. “Your content” means the property data, figures and documents you enter or upload. “The tools” means the grading, deal-analysis and cash-tracker features.

Vumelo is independent. It is not affiliated with, endorsed by or acting for NSFAS, the Department of Higher Education and Training or any university.

You must be at least 18 and legally able to enter into a contract to use Vumelo. You must give accurate account details and keep them up to date. You are responsible for keeping your password and login secure, and for everything done under your account. Tell us at getinfo@mystudenthouse.co.za as soon as you think someone has used your account without permission.

While your account is active, we give you a limited, non-exclusive, non-transferable licence to use Vumelo for your own accommodation business, with the features of your plan. You may not resell, sub-licence or share your access.

The tools are decision-support. The grading, deal-analysis and cash-tracker outputs are indications based on the inputs you give, to help you make your own decision. Grades are indicative: the official grade is set by the university that funds your students. The outputs are not financial, investment, tax, accounting or legal advice, and they are not a guarantee of accreditation, funding or any outcome. Get your own professional advice before you act.

One free trial per person. Each person, and each business, gets one free trial of every tool, for the length shown on our website when you sign up (at present 14 days). To keep it to one, we keep a keyed hash of the email address of every account that had a trial for 24 months, even after the account is deleted (see our Privacy Policy). Sign-ups from throwaway email addresses are not accepted.

Vumelo offers a free Compass Starter plan, which starts with one free trial of every tool per person for the length shown on our website when you sign up (at present 14 days) and is free after that, and two paid subscriptions: Compass Pro (R399/month or R2,990/year) and Compass Portfolio (R899/month or R6,990/year). All prices are in South African rand. We are not VAT-registered, so no VAT is added. Prices are shown in ZAR.

Paystack processes all payments. We do not see or store your full card number. By subscribing you authorise us, through Paystack, to charge your chosen payment method for each billing period until you cancel.

If a payment fails. If a renewal payment fails, your access continues for 7 days after the renewal date. If the payment has still not gone through by then, your paid features pause until it succeeds. Your data is kept, never wiped.

Refunds and chargebacks. If the payment for the period you are in is refunded in full, the paid access it bought ends and we stop your card subscription, so you are not charged again. Refunding a duplicate charge, part of a payment or a payment for an earlier period does not change your access. If you ask your bank or card issuer to reverse a payment to us (a chargeback), we may pause your paid features. Your data is kept. Any other refund, or a chargeback, does not stop your card subscription: Paystack can charge your card again on the renewal date until you cancel renewal under Account, Plan & billing. See our Refund Policy.

Plans we give at no charge. We may give an account a paid plan at no charge. Such a plan does not renew and never charges your card.

A monthly plan renews automatically every month until you cancel it.

An annual plan is a 12-month term, paid upfront. It renews automatically for another 12 months at the annual price on our plans page, unless you cancel before the renewal date. Between 40 and 80 business days before it renews, we email you the renewal date, the price, what happens on renewal and how to cancel. No term runs for longer than 12 months at a time.

You can cancel at any time under Account, Plan & billing, by moving to the free Starter plan, or by emailing getinfo@mystudenthouse.co.za. Renewal stops straight away, your access continues to the end of the period you have paid for, and you are not billed again.

If the Consumer Protection Act applies to you (for example, you are an individual or a small business), its rules on fixed-term agreements (section 14) apply to an annual plan in full, including your right to cancel early on 20 business days’ notice. We may then charge only the reasonable cancellation penalty that section allows, and we refund what remains yours after it. Your paid access ends when the notice period ends.

See our Cancellation Policy for how to cancel, and our Refund Policy for what happens to amounts already paid.

You agree not to: use Vumelo for anything unlawful; try to get around our login, access controls, bot checks or rate limits; probe, scan or test the service for weaknesses without our written permission; scrape, crawl or bulk-extract data from the service; upload malware or harmful code; upload content you have no right to use; create accounts by automated means; or open more than one account to get more than one free trial. We may investigate and act on any suspected breach, including reporting unlawful activity to the authorities.

Reporting content. To report content on Vumelo that is unlawful, infringes your rights or is harmful, email getinfo@mystudenthouse.co.za with a link or the file details. We review every report, remove content where needed and may suspend the account involved.

You keep ownership of your content. You give us a licence to store, copy and process it only as needed to run the service for you, including running the tools and creating backups. You are responsible for the information you upload, including information about other people such as tenants or students, and you confirm you have the right and any needed consent to give it to us. How we handle personal information is set out in our Privacy Policy.

Uploads are limited to 25 MB per file and 1 GB per account. When you delete a property or your account, its files are removed from storage within about 24 hours. For security we log who opened, downloaded or deleted each stored file, and keep that log for 12 months (see our Privacy Policy).

When you upload personal information about other people, such as tenants or students, you are the responsible party for it and we are your operator. For that information we:

• process it only to provide Vumelo to you, as you direct in the app;
• keep it confidential, and let only the staff and operators who need it to run the service see it;
• keep the security safeguards described in section 11 of our Privacy Policy (POPIA s19);
• tell you without undue delay if we have reasonable grounds to believe it has been accessed or acquired by someone without authority (POPIA s21(2)), so you can meet your own duties;
• use only the operators listed in section 5 of our Privacy Policy, under written terms that protect it in the same way;
• help you answer a request from the person it is about, as far as the app allows (for example through the data export);
• delete it when you delete it or close your account, and let you export it first.

You confirm that you have a lawful basis to give it to us and that you have told the people concerned what POPIA requires.

The Vumelo app, its grading and deal engines, its own content, design, name and logo are owned by us or our licensors and are protected by law. These terms give you a right to use the service, not any ownership in it. You may not copy, modify, reverse-engineer or create derivative works from the service except to the extent the law allows.

Copyright in the service belongs to Eazylet Solutions (Pty) Ltd and is protected by the Copyright Act 98 of 1978. That protection applies automatically, without registration.

This does not cover material that belongs to others or is in the public domain: official texts such as the Minimum Norms and Standards for Student Housing (Government Gazette 39238), which carry no copyright; NSFAS documents and requirements we describe or refer to, which belong to NSFAS; news headlines, summaries and links, which belong to their publishers; and stock photographs, used under their licences. The grading model is Vumelo’s own indicative self-assessment, based on the published gazette criteria; it is not the NSFAS grading system and does not reproduce it.

The service and the tools are provided “as is” and “as available”, as decision-support. We do not warrant that the outputs are error-free or fit for a particular decision, or that the service will be uninterrupted.

Nothing in these terms excludes or limits our liability for loss caused by our gross negligence or fraud, or any other liability that the law does not allow us to exclude or limit, including your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act. Subject to that, and to the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, data or business, and our total liability to you for any claim connected with the service is limited to the amount you paid us for the service in the 12 months before the claim.

We may suspend or end your access if you break these terms (including by opening duplicate accounts to repeat a free trial), if a payment stays unpaid after the grace period in section 5, or if we must do so to protect the service or comply with the law. You may close your account at any time as set out in section 6 and the Cancellation Policy. When your account ends, your licence to use the service stops. We keep and then delete your data as described in our Privacy Policy, and you can ask us for a copy of your content before it is deleted.

These terms are governed by the law of the Republic of South Africa, and the courts of the Republic of South Africa have jurisdiction. If a dispute arises, please contact us first at getinfo@mystudenthouse.co.za so we can try to resolve it. This does not affect any right you have to refer a matter to the National Consumer Commission, the Consumer Goods and Services Ombud or a consumer tribunal under the Consumer Protection Act.

We may update these terms. When we make a material change we will update the “last updated” date and, where the change affects your rights or what you pay, ask you to review and accept the new terms before you carry on using the service.

We keep an electronic record of the terms you accepted and the version and date you accepted them, as the Electronic Communications and Transactions Act (s43) requires. You can ask for a copy of the terms that applied to your account at any time by contacting getinfo@mystudenthouse.co.za, and the current version is always available on this page. You can print this page or save it as a PDF from your browser to keep a copy.

Questions about these terms: getinfo@mystudenthouse.co.za. Reports of unlawful content: getinfo@mystudenthouse.co.za. Post: 3 Raglan Street, Oakdale, Bellville, Western Cape, South Africa.