Legal & business information

Registered name and status: Eazylet Solutions (Pty) Ltd, a private company registered in the Republic of South Africa.

Registration number and place: 2025/780828/07 (registered with the CIPC, South Africa).

Directors / office-bearers: Taurai Jack and Retha van Rooyen.

VAT number: Not VAT-registered.

Self-regulatory or accreditation bodies: None. We do not belong to a self-regulatory or accreditation body.

Codes of conduct: None. We do not subscribe to a code of conduct.

Vumelo is a trading name of Eazylet Solutions (Pty) Ltd. You contract with this entity when you subscribe. Vumelo is independent. It is not affiliated with, endorsed by or acting for NSFAS, the Department of Higher Education and Training or any university.

Physical address: 3 Raglan Street, Oakdale, Bellville, Western Cape, South Africa.

Address for legal service of documents: 3 Raglan Street, Oakdale, Bellville, Western Cape, South Africa.

Website: https://vumelo.co.za.

Email: getinfo@mystudenthouse.co.za.

Phone: 084 575 1000.

Vumelo is a web application for accommodation providers and the people NSFAS touches. It runs Vumelo’s own indicative grading model (a self-assessment based on the published gazette criteria, not the NSFAS grading system), deal analysis, a cash tracker, a compliance calendar with renewal reminders, and a news feed, to help you prepare and manage compliant student and social housing. It is decision-support software; it does not grant accreditation or give legal, tax or financial advice. Grades are indicative: the official grade is set by the university that funds your students.

Vumelo offers a free Compass Starter plan, which starts with one free trial of every tool per person for the length shown on our website when you sign up (at present 14 days) and is free after that, and two paid subscriptions: Compass Pro (R399/month or R2,990/year) and Compass Portfolio (R899/month or R6,990/year). All prices are in South African rand. We are not VAT-registered, so no VAT is added.

All prices are shown in South African rand (ZAR). As we are not VAT-registered, no VAT is added. The full price for the plan you choose is displayed on the plans page and again at checkout before you confirm. There are no other fees.

Payment is by debit or credit card, processed securely by our payment provider Paystack. We do not store your full card number on our systems. Recurring subscription charges are collected by Paystack on the billing cycle set out for your plan.

Your paid plan starts as soon as Paystack confirms your payment.

Monthly plans run a month at a time and annual plans run for 12 months. Both renew automatically until you cancel. You can cancel at any time: renewal stops straight away and your access continues to the end of the period you paid for. Annual plans get a renewal notice 40 to 80 business days before they renew. See the Cancellation Policy.

Before you confirm and pay, the checkout page shows the plan, the full price including taxes, and the billing cycle. You can go back and change or correct any of these before you finalise the order, as ECTA section 43(2) requires. No payment is taken until you press the confirm button.

When you subscribe we keep a record of the transaction: the plan, the amount, the date, and the payment reference from Paystack. Your account page shows your plan, its status and the next payment date, and we email you a receipt for every payment. To get a copy of any transaction record, email getinfo@mystudenthouse.co.za. We keep each payment record for 5 years from the date of the payment, for tax.

Your use of Vumelo is governed by these documents, which form part of your agreement with us:

• Terms of Service
• Privacy Policy
• Cookie Notice
• Refund Policy
• Cancellation Policy

You can print any of these pages, or save them as a PDF from your browser, to keep a copy.

Card payments are made through Paystack’s secure payment page; we never see or store your full card number. How we protect and use your personal information, including payment information, is set out in our Privacy Policy.

ECTA section 44 gives a consumer 7 days to cancel some online agreements. It does not apply once a service has started with your consent before those 7 days end (ECTA section 42(2)(d)), which is how a Vumelo subscription works. Our Refund Policy explains this and what we refund.

If something goes wrong, contact us first at getinfo@mystudenthouse.co.za or 084 575 1000 and we will try to resolve it. Alternative dispute resolution code: None. We do not subscribe to an alternative dispute resolution code. You may also approach the Consumer Goods and Services Ombud or the National Consumer Commission. For a privacy or personal-information complaint you may approach the Information Regulator (South Africa): complaints.IR@inforegulator.org.za · https://inforegulator.org.za. This page and our resolution efforts do not limit any right you have under the Consumer Protection Act, 2008 or ECTA.

News items on Vumelo are short excerpts of at most 300 characters, taken only from publishers on our approved list, each credited to its publisher with a link to the original. To ask us to remove an item, or to report content on Vumelo that is unlawful, infringes your rights or is harmful, email getinfo@mystudenthouse.co.za with a link or the details. We review every report and remove content where needed.

Vumelo is protected by copyright under the Copyright Act 98 of 1978. This covers the software and its source code, the grading and deal engines, our own written content, the graphics and logo, and the page and report layouts. Copyright belongs to Eazylet Solutions (Pty) Ltd. Protection applies automatically; no registration is needed.

This does not cover material that belongs to others or is in the public domain: official texts such as the Minimum Norms and Standards for Student Housing (Government Gazette 39238), which carry no copyright; NSFAS documents and requirements we describe or refer to, which belong to NSFAS; news headlines, summaries and links, which belong to their publishers; and stock photographs, used under their licences.

You may use the service as our Terms of Service allow. You may not copy, republish, sell or build on Vumelo’s own material without our written permission.

Your content stays yours. The information you enter, and the figures in reports made from it, belong to you, as section 8 of the Terms of Service sets out.

To ask for permission, email getinfo@mystudenthouse.co.za.

© 2026 Eazylet Solutions (Pty) Ltd. All rights reserved.