Cancellation Policy

You can cancel at any time. Cancel in the app under your account settings, or email us at getinfo@mystudenthouse.co.za and ask us to cancel. Your cancellation takes effect 20 business days after you tell us, which is the notice period the CPA allows.

Your access continues to the end of the period you have already paid for. We do not charge you again after that.

If you are on a fixed term, we may apply a reasonable, pro-rata cancellation penalty, and only for a benefit we already gave you on the basis that the term would run its full length. The penalty is never a way to charge you for the months you are cancelling.

A monthly plan renews each month and keeps billing until you cancel.

A fixed term does not lock you in forever: when it expires it continues on a month-to-month basis, at the same terms, unless you renew or cancel. Before any fixed term ends we will remind you between 40 and 80 business days beforehand, as the CPA section 14 requires, so you can decide whether to renew, change or cancel.

We keep your account and personal information for the life of your account and for up to 5 years after it is closed; billing and tax records are kept for at least 5 years as the Tax Administration Act requires. After that we delete or de-identify the data. You can export or request deletion of your personal information at any time, before or after cancelling. See our Privacy Policy for how to do that and for the rights you have under POPIA.

We keep billing and tax records for as long as the law requires us to, even after you cancel and after we delete the rest of your data.

Cancelling stops future billing; it does not automatically refund what you have already paid. Whether any refund is due depends on the situation. See our Refund Policy.

To cancel or to ask about a cancellation, email getinfo@mystudenthouse.co.za. Post: 3 Raglan Street, Oakdale, Bellville, Western Cape, South Africa.